Last Updated: November 6, 2025
Look, we get it - privacy policies can be a real drag to read through. But here at Luminar Voidgate, we're committed to being straight-up honest about what we do with your info. We're not just some faceless corporation; we're a local shop that cares about the folks who trust us with their vehicles.
This policy explains how we collect, use, and protect your personal information when you visit our shop, use our website, or interact with us. We've tried to keep the legalese to a minimum and just tell it like it is.
When you book a service or reach out to us, we'll ask for basics like:
Nothing too invasive - just the standard stuff any repair shop needs to do their job right.
Since we're working on your car, truck, or EV, we need to keep track of:
This helps us provide accurate diagnostics and maintain proper service records. Plus, it means we remember what we worked on last time you came in.
When it's time to settle up, we process:
Important: We don't actually store your full credit card numbers on our systems. That's all handled by our PCI-compliant payment processor, so your financial info stays secure.
Like pretty much every website out there, we automatically collect some technical stuff:
This helps us figure out what's working on our site and what needs improvement. Nobody's sitting there watching you browse - it's just aggregate data.
Alright, so what do we actually DO with all this info? Here's the breakdown:
Schedule appointments, perform diagnostics, keep service records, communicate about repairs, and send you reminders for maintenance.
Process transactions, send invoices, handle warranty claims, and maintain financial records as required by law.
Send you updates about your vehicle, respond to inquiries, notify you about recalls or safety issues, and occasionally share service specials (only if you've opted in).
Analyze trends to improve our services, train our techs better, optimize our website, and understand what our customers actually need.
Security's not just about fancy tech - it's about having the right mindset and practices in place. Here's what we do:
SSL encryption for our website, secure servers with firewalls, regular software updates, and encrypted backups of critical data.
Only employees who actually need access to customer data get it. Everyone's trained on privacy best practices and signs confidentiality agreements.
Our shop and office areas are secured. Paper records are locked up, and we shred documents when they're no longer needed.
We periodically review our security practices and update them as needed. Technology changes fast, and we try to stay on top of it.
Under Canadian privacy law (specifically PIPEDA), you've got some solid rights when it comes to your personal information:
You can ask to see what personal info we have on file about you. Just shoot us an email or give us a call, and we'll get that to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Accurate records are important to us too.
Want us to delete your data? We can do that, but keep in mind we're legally required to keep some records (like tax documents) for a certain period. We'll delete what we can and let you know what has to stick around.
Don't want marketing emails or texts? No problem - just click unsubscribe or tell us directly. You'll still get essential service-related communications though.
Need your service records for another shop or insurance? We can provide that in a commonly used format.
Yeah, we use cookies - but not the edible kind (though we do keep some Tim Hortons in the break room). Here's the deal with website cookies:
| Cookie Type | What It Does | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Make the website actually work - like keeping you logged in or remembering your appointment info as you navigate. | No - needed for basic functionality |
| Analytics Cookies | Help us understand how people use our site so we can make it better. We use tools like Google Analytics. | Yes - adjust browser settings |
| Preference Cookies | Remember your choices like language preferences or whether you dismissed certain notifications. | Yes - but your preferences won't be saved |
Managing Cookies: Most browsers let you control cookies through their settings. You can block or delete cookies, but some parts of our website might not work properly if you do.
We don't keep your information forever - that'd be creepy and unnecessary. Here's our general approach:
Once the retention period's up and we don't have a legitimate reason to keep the info, we securely delete or anonymize it.
Our website might have links to other sites - like parts manufacturers, industry resources, or social media platforms. Just so you know, we're not responsible for their privacy practices. Once you click away from our site, their rules apply, not ours.
Always check out the privacy policy of any site you visit. Don't just assume everyone's as careful with your data as we try to be!
Our services aren't directed at kids under 16, and we don't knowingly collect information from them. If you're under 16, please get your parent or guardian to handle any interactions with us.
If we somehow find out we've collected info from a child under 16, we'll delete it as soon as we can. If you're a parent and think we might have your kid's info, reach out to us right away.
We might update this privacy policy from time to time - especially if laws change or we add new services. When we make changes, we'll:
It's a good idea to check back here occasionally. We're not gonna make significant changes without letting you know, though